1.Cancellation Request for Monthly Pay Cycle

Monthly payments are non-refundable as the invoice bill is generated after one month of usage. No refunds will be issued for the current billing cycle.

2.Cancellation Request for Yearly Pay Cycle

2.1. Cancellation within the First Month

- If a user raises a cancellation request within the first month, the first two months will be considered a trial period. The user will be charged for one month during the third month. If the user confirms cancellation after this trial, a refund will be processed for the remaining 11 months' payment.

2.2.Cancellation between 3-11 Months:

- For cancellation requests raised between the 3rd and 11th months, users need to confirm cancellation, and a refund will be processed for the remaining months' payment.

3. Refund Process

Users must submit a formal cancellation request through the BoarderBase platform. users must access the application Minimum 3 months in which 2 months are trial and one paid month after that Refunds will be processed within 4 business days from the date of cancellation confirmation..

2.3.Contact Information

If you have any questions or suggestions about this, do not hesitate to contact us at product.support@uxcts.com